Terms of service

(Last updated: April 25th, 2024)

Overview

Welcome to the Neopets Shop website ("Website"), operated by NEOPIA CORPORATION and its affiliates (collectively as "Neopets Shop"). Throughout our website, the terms “we,” “us,” and “our” refer to Neopets Shop. We provide this website, including all information, tools, and services available from this site to you, the user, under the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or making a purchase from us, you engage in our “Service” and agree to adhere to the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein or made available by hyperlink. These Terms of Service are applicable to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Before accessing or using our website, we urge you to carefully read these Terms of Service. Your access to and use of any part of the site signifies your agreement to abide by these Terms of Service. If you do not agree with all the terms and conditions outlined in this agreement, please refrain from accessing the website or using any of the services provided on the website. Your continued use of the website following any changes or updates to these Terms of Service constitutes acceptance of those changes.

Any new features or tools introduced to the current store are also governed by these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to modify, change, or replace any part of these Terms of Service by posting updates or amendments on our website. We may update these Terms of Service at any time, and such modifications will be effective immediately upon posting. It is your responsibility to periodically review this page for any changes. Your continued use of or access to the website following the posting of any changes signifies your acceptance of those changes. You can determine when the Terms of Service were last revised by referring to the “Effective Date” above.

Furthermore, by accessing or using our website, you also agree to adhere to our Privacy Policy, which is published on our site. The Privacy Policy, together with these Terms of Service, and any other terms referenced or incorporated herein, collectively constitute the "Terms of Service." Additionally, the term "using" includes any person or entity that accesses or uses the site with crawlers, robots, data mining, or extraction tools or any other functionality.

Agreement to Terms

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website. By accepting these Terms of Service, you affirm that you are of legal age in your state or province of residence, or that you have obtained parental consent for any minor dependents using this site (at least 18 or 21 years of age). You agree not to use our products for unlawful or unauthorized purposes and to comply with all relevant laws, including copyright laws, in your jurisdiction and others applicable to these Terms of Service (including but not limited to copyright laws). Furthermore, you must refrain from transmitting any harmful code, such as worms or viruses. Violation of any of these terms will lead to the immediate termination of your access to our services.

Copyright

All content on this site, such as text, graphics, or code, is protected by copyright laws of the United States and other jurisdictions and is owned by Neopets. You are permitted to electronically copy and print hard copy sections of this site solely for ordering or purchasing of Neopets products. Portions of the material from different areas of the site may be displayed, downloaded, or printed for personal non-commercial use, subject to any stated restrictions or limitations. Unauthorized use, including reproduction, distribution, display, or transmission of site content, is strictly prohibited without the authorization of Neopets. You agree not to alter or remove any proprietary notices from downloaded materials.

Trademarks

The trademarks, service marks, and trade names of Neopets featured on the site are either trademarks or registered trademarks owned by Neopets.

Billing Account Information

We retain the authority to reject any order you make with us. At our discretion, we may limit or cancel the quantity of products purchased per person, household, or order. These limitations may apply to orders made under the same customer account, credit card, or with the same billing/shipping address. If an order is modified or canceled, we may endeavor to notify you via the email or billing address/phone number provided during the order placement. We also reserve the right to restrict orders that, in our judgment, appear to be made by dealers, resellers, or distributors.

By using our services, you agree to provide current, accurate, and complete purchase and account information for all transactions on our platform. It is your responsibility to keep your account and contact details up-to-date, including email addresses and credit card information, to facilitate smooth transactions and communication as required.

Warranty Disclaimer

This site, along with its materials and products, is provided "as is" without any warranties, whether express or implied. Neopets disclaims all warranties to the fullest extent permissible under applicable law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Neopets cannot guarantee that the site's functions will be uninterrupted or error-free, that defects will be corrected, or that the site or its server are free from viruses or other harmful components. Neopets also does not make any warranties or representations regarding the accuracy, usefulness, timeliness, reliability, or any other aspect of the materials on this site. Certain states may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Neopets are not liable for any special or consequential damages arising from the use or inability to use the materials on this site or the performance of the products, even if Neopets have been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

If a product from Neopets is mistakenly listed at an incorrect price, Neopets reserves the right to refuse or cancel any orders placed for the product at the incorrect price. This applies even if the order has been confirmed and your credit card has been charged. In the event of a cancellation after your credit card has been charged, Neopets will issue a credit to your credit card account for the amount of the incorrect price.

Third-Party Links

Our Service may feature content, products, and services sourced from third parties. Links to third-party websites on our site may redirect you to platforms that are not affiliated with us. We do not assume responsibility for examining or assessing the accuracy of third-party content, nor do we warrant or accept liability for any third-party materials, websites, products, or services. Any harm or damages arising from the purchase or use of goods, services, resources, or content from third-party websites are not our liability.

It is essential to carefully review the policies and practices of third parties before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Links to other websites maintained by third parties, such as Google Maps, are provided for your convenience. The inclusion of these links does not imply our endorsement of the content or materials on these websites. Accessing these third-party websites or service providers is at your own risk, and we disclaim any liability related to such websites or your use of them.

Optional Tools

We may grant you access to third-party tools, which we neither monitor nor control. You acknowledge and accept that we provide access to these tools "as is" and "as available," without any warranties, representations, or conditions, and without endorsing them. We bear no liability whatsoever related to your use of optional third-party tools. Your use of any optional tools offered through the site is entirely at your own discretion and risk. It's essential to familiarize yourself with and approve of the terms provided by the relevant third-party providers for these tools.

Furthermore, we may introduce new services and features through the website in the future, including the release of new tools and resources. Such additions will also be governed by these Terms of Service.

Termination

By accessing the site or completing the registration or shopping process, you agree to be bound by these terms and conditions. Neopets reserves the right to terminate these terms and conditions, or any part of them, without notice at any time and for any reason. However, the provisions concerning Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall remain valid and enforceable even after termination.

Notice

Neopets reserves the right to notify you via email, a general notice on the site, or another reliable method using the address you provided.